InMoment XI

DECEMBER 13, 2024

Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow. Visualization & Reporting A suitable contact center dashboard should be able to visualize CX and agent metrics.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

Talkdesk

OCTOBER 24, 2017

These real-time analytics can make the difference in how effectively your contact center operates, but there has to be a strategy in place to respond to those incidents as they occur. These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

Qualtrics

NOVEMBER 21, 2019

And secondly, they’ll start analyzing contact center and digital data side-by-side. As a result, we’ll begin to see an improvement in deployed digital agents, AI-driven chatbots and how contact center workflows are executed. Numeracy and tech know-how will become standard.

Customer Experience 38

Customer Experience Self Service Virtual Agent Contact Center 38

NobelBiz

APRIL 18, 2023

Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow. You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Call Center Management Gamification 52