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The dashboard visualizes these metrics on a unified platform to provide insight into agent and call center performance. As a result, teams can make informed decisions on improving customerrelationships and resolving issues.
Talkdesk is loaded with smart contactcenter tools that let you adapt to your customer needs in real time and improve customerrelationships. These new integrations and solutions require outside-the-box thinking to integrate into your smart contactcenterworkflow.
Average Handle Time (AHT) The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole. It may be a valuable tool for establishing standards against which the customerrelationshipcenter can push its customer service goals.
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