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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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The dashboard visualizes these metrics on a unified platform to provide insight into agent and call center performance. As a result, teams can make informed decisions on improving customerrelationships and resolving issues. This real-time data collection enables immediate improvements where necessary.
Average Handle Time (AHT) The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole. Agent turnover, monotony, and lack of engagement are some of the problems contactcenter managers have to deal with daily.
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