TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Computer Vision technologies. Bringing visual automation to contact centers.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. Both types of RPA make contact center agents more effective by offloading repetitive tasks and giving them the space to focus on more value-added areas – namely, pleasing customers.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

InMoment XI

DECEMBER 13, 2024

It improves customer experiences. The analytical insights help improve customer satisfaction and retention. For example, if customers frequently complain about long wait times, managers can quickly adjust staffing or implement self-service options. Tips for An Effective Contact Center Dashboard Customize the dashboard.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

TechSee

NOVEMBER 3, 2020

Growing focus on reducing customer effort. Advances in field services technology. Advances in field service technology. Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service.

Self Service 109

Self Service Contact Center Workflow Contact Center Social Media 109

Talkdesk

OCTOBER 24, 2017

For decades, the contact center has been at the mercy of the customer, waiting for a call to come in and then scrambling to collect information and reach a solution. But thanks to new technology, those reactive days are over. A proactive approach can start before the caller and the agents say any words to each other.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. Real-time Analysis: For some decisions, real-time data insights are essential, but achieving this can be technologically challenging. Not all call centers have access to such expertise.

Call Center 59

Call Center Management Contact Center Contact Center Software 59