Contact Center Workflow, Document and Self Service

Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.

Self Service

Self Service Contact Center Net Promoter Score Contact Center Workflow

Essential Pain Points in Call Center Management – Part 2

NobelBiz

OCTOBER 17, 2023

Real-time Call center Compliance: Some regulations may require real-time compliance checks during interactions, making technology adaptability crucial. Documentation & Audit Trails: Maintaining thorough records and ensuring the ability to produce comprehensive audit trails is often a regulatory mandate.

Call Center

Call Center Management Contact Center Contact Center Software

Customer Experience Update

Visual Automation: Boost Agent Productivity with Smart Eyes

Essential Pain Points in Call Center Management – Part 2

Webinars

Stay Connected