TechSee

NOVEMBER 3, 2020

Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service. enhanced employee engagement. Advances in field service technology. business resilience.

Self Service 109

Self Service Contact Center Workflow Contact Center Social Media 109

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52

Qualtrics

NOVEMBER 21, 2019

As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. More emphasis is going to be placed on measuring and scaling up high impact CX investments. We’ll move from moments to journeys and segments.

Customer Experience 38

Customer Experience Self Service Virtual Agent Contact Center 38