InMoment XI

DECEMBER 13, 2024

Monitoring Real-Time Performance A dashboard provides live data on aspects like call availability and agent efficiency. This real-time data collection enables immediate improvements where necessary. Tracking Call Center Metrics Businesses can track call center metrics to ensure teams are meeting their objectives.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

NobelBiz

OCTOBER 17, 2023

Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Moreover, they are unable to access the company’s internal knowledge base effectively, delaying response times. Not all call centers have access to such expertise.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

NobelBiz

APRIL 18, 2023

ACDs are critical in contact centers, as they assist in meeting the goals and objectives of your business. For example, a calling process may include taking the caller through an IVR (Interactive Voice Response System) process or forwarding the call to the correct contact center agent.

Contact Center 52

Contact Center Call Center Management Gamification 52