Contact Center Workflow First Call Resolution Insurance 
InMoment XI
DECEMBER 13, 2024
Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow. These metrics include Average Handle Time (AHT), First Call Resolution (FCR), transfer rate, and wrap-up time.
TechSee
MARCH 12, 2019
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.
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