InMoment XI

DECEMBER 13, 2024

These insights inform training programs and guide resource allocation for better customer service. Dashboards visualize call center performance in real-time. Managers can use the insights to make informed decisions on agent training and resource allocation. Train your staff. Select the right vendor.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

NobelBiz

APRIL 18, 2023

Also, call center operations managers are crucial in driving hyper efficiency within their organizations. They can optimize team productivity and achieve exceptional results by focusing on key areas such as KPIs, technology, workforce management, training, culture, and continuous improvement. Click here to tune in.

Contact Center 52

Contact Center Call Center Management Gamification 52