InMoment XI

DECEMBER 13, 2024

Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow. InMoments industry-recognized contact center dashboard helps optimize agent performance and enhance customer experiences.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. As industries digitize, more and more manual or routine repetitive activities can be automated – a phenomenon known as Robotic Process Automation (RPA).

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

NOVEMBER 3, 2020

This paradigm shift has effectively taken the “field” out of field services, with the industry focused on servicing customers in the most efficient way possible. Field service delivery is undergoing a transformation. What does this mean for the future of field service? Advances in field service technology. business resilience.

Self Service 109

Self Service Contact Center Workflow Contact Center Social Media 109

AWS Machine Learning

SEPTEMBER 22, 2022

Prominent applications of real-time sentiment analysis will vary across industries. Let’s take a closer look at these various real-time targeted sentiment analysis applications and how different industries may use them: Scenario 1 – Opinion mining of financial documents to determine sentiment towards a stock, person, or organization.

Social Media 90

Social Media Contact Center Hotels Analysis 90

Talkdesk

OCTOBER 24, 2017

These real-time analytics can make the difference in how effectively your contact center operates, but there has to be a strategy in place to respond to those incidents as they occur. These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Embracing Technology for Call Center Optimization Technology is probably the number factor in determining whether a contact center can achieve hyper efficiency.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

In Part Two of ‘Pain Points for Call Center Owners and Operations Managers,’ we will unveil an additional set of seven critical challenges and provide insights, solutions, and practical strategies to tackle them head-on. According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance.

Call Center 59

Call Center Management Contact Center Contact Center Software 59