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How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows

MiaRec

You are constantly trying to find ways to lessen the burden on your agents while empowering them to provide better service quality while increasing contact center efficiency? This significantly streamlines the data capture and entry process.

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Call Center Dashboard: Track and Analyze Call Volume for Business Growth

InMoment XI

Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow. Calculate your business’s ROI using InMoment’s conversational intelligence tools.

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Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019.

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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated.

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Amazon Comprehend Targeted Sentiment adds synchronous support

AWS Machine Learning

To help ensure positive and productive experiences, you can implement sentiment analysis to gauge customer reactions, the changing customer moods through the duration of the interaction, and the effectiveness of contact center workflows and employee training. About the authors.