InMoment XI

DECEMBER 13, 2024

Modern customers interact with many touchpoints before making a purchase. One of the most crucial touchpoints in their journey is the call center. Therefore, a positive call center experience is essential for business growth. Call Center Dashboard: This dashboard is ideal for businesses handling a high volume of phone calls.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

DECEMBER 9, 2020

With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. You can interact with the API with the AWS Command Line Interface (AWS CLI) or through the AWS SDK.

Social Media 95

Social Media Contact Center Hotels Analysis 95