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But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.
For example, if customers frequently complain about long wait times, managers can quickly adjust staffing or implement self-service options. Types of ContactCenter Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contactcenterworkflow.
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