TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. Both types of RPA make contact center agents more effective by offloading repetitive tasks and giving them the space to focus on more value-added areas – namely, pleasing customers.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

NOVEMBER 3, 2020

Advances in field services technology. With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. Advances in field service technology.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. This indicator is regarded as one of the most influential metrics for measuring customer service effectiveness.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Not all call centers have access to such expertise.

Call Center 59

Call Center Management Contact Center Contact Center Software 59