InMoment XI

DECEMBER 13, 2024

Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow. Customer Experience Customer Experience (CX) dashboards focus on the customers interaction with the call center.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019.

Self Service 112

Self Service Contact Center Net Promoter Score Contact Center Workflow 112

TechSee

DECEMBER 9, 2020

With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

Qualtrics

NOVEMBER 21, 2019

And secondly, they’ll start analyzing contact center and digital data side-by-side. As a result, we’ll begin to see an improvement in deployed digital agents, AI-driven chatbots and how contact center workflows are executed. Numeracy and tech know-how will become standard.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38

NobelBiz

APRIL 18, 2023

CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily. You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Call Center Management Gamification 52