InMoment XI

DECEMBER 13, 2024

Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow. Customer Experience Customer Experience (CX) dashboards focus on the customers interaction with the call center.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

TechSee

DECEMBER 9, 2020

With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

APRIL 18, 2023

CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. Overall, this creates an environment where operational updates enhance productivity and service delivery outcomes, resulting in increased ROI-generating potential over the long run.

Contact Center 52

Contact Center Call Center Management Gamification 52