Contact Center Workflow NPS Technology 
TechSee
MARCH 12, 2019
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Computer Vision technologies. Bringing visual automation to contact centers. The Power of Visual Automation.
InMoment XI
DECEMBER 13, 2024
Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow. Customer Experience Customer Experience (CX) dashboards focus on the customers interaction with the call center.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
DECEMBER 9, 2020
Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA.
NobelBiz
APRIL 18, 2023
In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.
Qualtrics
NOVEMBER 21, 2019
Technologies like augmented and virtual reality will be important in elevating customer experiences and improving decision-making. And secondly, they’ll start analyzing contact center and digital data side-by-side. Job descriptions on these roles range everywhere from NPS program runners to sales roles to marketing roles.
Expert insights. Personalized for you.
111 
Let's personalize your content