InMoment XI

DECEMBER 13, 2024

Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow. InMoments industry-recognized contact center dashboard helps optimize agent performance and enhance customer experiences.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

AWS Machine Learning

SEPTEMBER 22, 2022

With Targeted Sentiment, you can identify groups of mentions (co-reference groups) corresponding to a single real-world entity or attribute, provide the sentiment associated with each entity mention, and offer the classification of the real-world entity based on a pre-determined list of entities. Get started with Targeted Sentiment.

Social Media 90

Social Media Contact Center Hotels Analysis 90

NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? However, gamifying your contact center can also positively impact your Key Performance Indicators.

Contact Center 52

Contact Center Call Center Management Gamification 52