Contact Center Workflow Report Self Service 
InMoment XI
DECEMBER 13, 2024
For example, if customers frequently complain about long wait times, managers can quickly adjust staffing or implement self-service options. Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow.
TechSee
NOVEMBER 3, 2020
Together, these drivers ensure that the future of field service will focus heavily on remote support. Advances in field service technology. Let’s now go a little deeper into each one of these factors. Pandemic-driven need for safety. Remote support has come a long way from being an assistive option provided over phone or chat.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
FEBRUARY 5, 2018
Editor’s Note: This piece was originally written by Brian Cantor, Digital Director and Principal Analyst at CCW, for CCW and Talkdesk’s Special Report: Agent Performance. Many have, however, reached a consensus regarding its likely impact on contact center workflow.
NobelBiz
OCTOBER 17, 2023
Our all-in-one compliance solution provides comprehensive tracking, reporting, and analytics to ensure your contact center is up-to-date. No matter what regulation your contact center needs to comply with, OMNI+ powered by Safe Select has you covered. Here’s where OMNI+ powered by Safe Select comes in.
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.
Expert insights. Personalized for you.
195 
Let's personalize your content