InMoment XI

DECEMBER 13, 2024

These insights inform training programs and guide resource allocation for better customer service. Dashboards visualize call center performance in real-time. Managers can use the insights to make informed decisions on agent training and resource allocation. It helps agents and managers track performance.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

NobelBiz

OCTOBER 17, 2023

Access to Resources: Agents working from home might not have the same immediate access to resources or support as they would in an office environment. Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

NobelBiz

APRIL 18, 2023

‘’ Workforce Optimization (WFO) Software : A workforce optimization (WFO) software can help a contact center achieve hyper efficiency by streamlining processes, optimizing schedules, and automating tasks. Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily.

Contact Center 52

Contact Center Call Center Management Gamification 52