NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Companies now have to invest in data, technology, and omnichannel communication to supplement the lack of contact in the voice strategy. And no wonder. And no wonder.

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NobelBiz

MARCH 29, 2022

With the growth of digital technologies and the rise of new communication channels, the notion of consumer engagement took a whole new dimension. It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers.

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NobelBiz

OCTOBER 31, 2023

In the contact center world, every second counts, and a well-timed response can turn an inquiry into a loyal customer. From sentiment analysis to agent impact, discover the future of contact centers. Nobelbiz and Data-Driven Decision Making Nobelbiz offers solutions that are tailor-made for the call center industry.

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NobelBiz

MARCH 14, 2023

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. And pay extra attention to it.

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NobelBiz

MARCH 12, 2024

Unified CXM involves building, analyzing, and maintaining a cohesive branding strategy and seamless customer experience across all touch points of an omnichannel customer journey. It ensures consistency in content, purpose, and branding across online, in-store, phone, and other engagement channels.

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NobelBiz

JUNE 13, 2023

The intricate mechanisms behind call labeling and the factors influencing the classification of calls have become the focal point for contact centers striving to maintain effective communication with their clients. Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers.

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Measurement Guidelines Contact Center Contact Center Software 97

Upstream Works

JULY 17, 2019

Whichever channels your customers use, accommodate their preference with your omnichannel contact center and offer them a consistently great experience. . But that’s just the tip of the iceberg. Did you know that you can use your contact center data to proactively identify fraud attempts?

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NobelBiz

JULY 18, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Defining Routing Rules – Algorithms Next comes defining the routing rules. This is just the tip of the iceberg when it comes to understanding how skills-based routing works.

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NobelBiz

JUNE 5, 2023

Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. Using the Right Contact Center Technology Technology plays a vital role in lead generation. Running a contact center can get expensive.

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NobelBiz

MARCH 6, 2023

What is Predictive Dialer Software? Predictive dialer software is a computer program that contact centers use to automate outbound calls. Predictive dialer software can also play pre-recorded messages, such as greetings or appointment reminders, before connecting the call to an agent. Let’s start with the basics.

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NobelBiz

MAY 11, 2021

Writing a call script is a must for contact centers that want to excel in their prospecting effort. The call scripting, also known as the sales script, is a collection of predefined talking points that contact centers use while speaking with prospects or clients. With NobelBiz Omni+ you don’t just make or take calls.

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NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

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Playvox

JUNE 6, 2023

As “do more with less” becomes a familiar mantra, contact center leaders are challenged to convince C-suite executives, and especially chief financial officers (CFOs), that not only is it mission critical to deliver outstanding customer experiences (CX) , but that it’s also an opportune time to invest in workforce management (WFM) software.

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NobelBiz

JANUARY 31, 2022

Customers in 2022 expect to connect with your contact center via a variety of communication methods in a fluid, undifferentiated manner. Furthermore, to increase the efficiency and relevance of multi-channel request processing, you must assist your agents, as well as your clients, by providing them with a knowledge base.

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CSM Magazine

AUGUST 16, 2024

For example, cloud-based contact center software enables agents to handle calls, emails, and chats from a single platform, while help desk systems help track and manage customer inquiries. These benefits are just the tip of the iceberg.

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NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

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NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

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NobelBiz

MARCH 14, 2022

In 2022, contact center agents are using precise information and technologies for each prospect to make interactions more fruitful and meaningful. So the question is: How to build great outbound campaigns for your contact center? is one of the most often asked questions at our contact center?

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NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.

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