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Security Checklist for Remote Customer Support Agents

UJET

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

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Call Center System Requirements – At Home & in the Office

NobelBiz

Software: Modern web browser ( latest version of Chrome recommended ) Network Requirements: High-Speed Internet Connection (100kbps per session/call minimum) Static IP address Ethernet connection Warning: wireless routers are not recommended and will negatively affect voice quality. You might still be experiencing issues.

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ESG Sees Exponential Growth in Customer Success as a Service®

Education Services Group

Q2 2021 client expansions: Global contact center software leader. Wireless networking global leader. Public data storage hardware and software company. Increased Q2 cross-sell/up-sell revenue on behalf of ESG clients by 63% year-over-year. Q2 2021 new clients: Business information market leader.

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Security Checklist for Remote Customer Support Agents

UJET

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

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How an Entrepreneurial Spirit Led Anand Chandrasekaran to CPO

Gainsight

Recently, Nick sat with Anand Chandrasekaran , Chief Product Officer and Executive Vice president of Product Management at Five9, a leading cloud-based contact center software. . Whether from a career or product perspective or both, he saw that the wireless-mobile industry was the future for him.