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Call Center Dashboard vs ContactCenter Dashboard A call center dashboard tracks performance by focusing on phone-based interactions. On the other hand, a contactcenter dashboard covers multiple communication channels, including phone, SMS, email, chat, and social media.
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Bringing visual automation to contactcenters. The Value of Automation. The Power of Visual Automation.
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