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Call Center Dashboard vs ContactCenter Dashboard A call center dashboard tracks performance by focusing on phone-based interactions. On the other hand, a contactcenter dashboard covers multiple communication channels, including phone, SMS, email, chat, and social media.
One area with tremendous potential for benefit is when enterprises implement contactcenter RPA. RPA in ContactCenters. A standard contactcenter is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.
Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contactcenter? A well-calibrated IVR system is the cornerstone for intelligent contactcenter automation.
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