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Exploring the Impact of COVID-19 on Customer Behavior

BlueOcean

Meanwhile, wild animals are appearing during daylight hours while also thriving in number due to less commuter traffic and tourism—an impact scientists have dubbed the “anthropause.”. This inevitably translates to higher contact volume in the customer care realm. Omni-Channel Patterns. Omni-Channel Patterns.

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The Best & Worst Philippines Call Center Companies in 2021

Magellan Solutions

Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. They offer omni channel call center service for their clients from North America, Europe, the Middle East and the Asia Pacific regions. Travel and Tourism. Customer Support. Automotive.

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How To Scale Up Your Business By Improving Customer Experience CX?

NobelBiz

In order to prepare for the future, what is the role of customer experience in the business world? And what technologies and trends should contact centers embrace now? Customer Experience: Physical encounters are being replaced by full digital journeys This transition has been expedited by the epidemic.

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How To Scale Up Your Business By Improving Customer Experience CX?

NobelBiz

In order to prepare for the future, what is the role of customer experience in the business world? And what technologies and trends should contact centers embrace now? Customer Experience: Physical encounters are being replaced by full digital journeys This transition has been expedited by the epidemic.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].