Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. A considerable increase in the requirements for transaction data reporting.

Financial 46

Financial Government Banking Policies 46

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. Forbes Magazine reports that businesses are losing $75 billion per year due to poor customer service.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

SmartKarrot

DECEMBER 2, 2020

Simply put, this calls for affirmative thought leaders that promise exceptional customer experience that garnishes a competitive edge over the rest. A report by Forbes states that women were better rated than men on 12 out of 16 leadership strategies. Sue Nabeth Moore, Customer Success Leader. In fact, statistics back that up.

Customer Success 17

Customer Success Customer Journeys Contact Center Leadership 17

TechSee

DECEMBER 12, 2017

Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints.

Omni-Channel 143

Omni-Channel Customer Experience Contact Center Touchpoint 143

ClearAction

OCTOBER 4, 2015

." That shifted our thinking beyond our own self-absorption to thinking about our customers' jobs-to-be-done: productivity maximization, risk minimization, satisfying their customers, etc. We began to talk more about these customer care-abouts as our reason for existence and industry leadership.

Strategy 48

Strategy Customer Experience How To ROI 48

Tricia Morris

SEPTEMBER 4, 2015

A new report from Quantum Workplace shows a disturbing statistic for one of the most important departments in any organization. In a recent white paper , ThinkJar Founder and Principal Esteban Kolsky, agreed that this is a commonly heard frustration.

Engagement 40

Engagement Customer Service Customer Service Representative Employee Engagement 40