Comm100

DECEMBER 11, 2017

Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Both companies have benefitted from having a customer-oriented culture, both in terms of revenue and customer loyalty.

Customer Experience 152

Customer Experience Social Media Self Service Multi-Channel 152

Horizon CX

MARCH 19, 2022

Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media. Yes, they recommend that you Tweet your issue on their Customer Care Twitter page. I tried that to no avail. Then I reached out to them on LinkedIn and that got their attention.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

COPC

MAY 11, 2017

will share analytical techniques to identify and understand the key drivers of customer satisfaction and customer loyalty. This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne. Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc.,

Contact Center 40

Contact Center Call Center Omni-Channel Conference 40

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

COPC

FEBRUARY 22, 2019

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. This community is well supported by a calendar jam-packed with conferences, summits and seminars.

Hospitality 40

Hospitality Hotels Culture Contact Center 40

Myra Golden

JULY 29, 2016

Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. This customer service training is perfect for: Contact Center Professionals who speak with customers over the phone, via email and chat. Customer-facing employees in any industry.

Customer Service 40

Customer Service Training Course Customer Service Training 40