Contact Center Customer Insights Loyalty Voice of Customer 
Lumoa
FEBRUARY 7, 2023
This is where a Voice of the Customer approach can help by organizing and prioritizing customer insights into a usable format. In This Article: What is the Voice of the Customer (VoC)? Why you should care about the Voice of the Customer? How do you collect VoC data? or is it different?
Thematic
SEPTEMBER 15, 2024
Contact Center Medallia provides conversation intelligence and quality management tools for contact centers to help improve agent engagement and service delivery. The following two Medallia alternatives have similar features that help manage customer experience data, employee engagement, and text and speech analytics.
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InMoment XI
JANUARY 4, 2024
Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand. But, there are more benefits to a well-crafted retail customer experience that go beyond customer loyalty. Why it matters: NPS provides a direct indicator of customer satisfaction and loyalty.
Thematic
SEPTEMBER 24, 2024
Each interaction with your brand leaves behind valuable insights. That’s where Voice of Customer (VoC) Analytics steps in. Analyzing your customer feedback gives you actionable, targeted insights that help you fine-tune strategies, enhance customer experiences, and fuel real growth.
Thematic
AUGUST 29, 2024
According to a recent McKinsey report , improving customer care is the fastest-growing priority for customer care leaders. And Voice of Customer (VoC) programs are among the most effective tools in the box. Voice of Customer (VoC) is all about tuning into what your customers really think.
Thematic
SEPTEMBER 19, 2024
Businesses need to understand what their customers really think, and the best way to do this is a Voice of Customer (VoC) program. Most businesses begin by sending out surveys and collating customer feedback which they can distill into actionable insights using analytics tools. How Do Voice of Customer Tools Work?
Stella Connect
OCTOBER 26, 2021
Agents keep up with incoming tickets and customer queries, with little insight into their performance and even less visibility into what they need to do to develop and grow. As a result, the common story of the contact center is one of burnout and attrition. Finally (and worst of all), there’s a disconnect with customers.
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