3 Ideas to Improve Your Voice of the Customer Methodology
Experience Investigators by 360Connext
JANUARY 21, 2020
How Voice of the Customer Usually Goes Down. Typically, a VoC program has a combination of survey data , customer experience metrics like Net Promoter Score (NPS) and/or customer satisfaction (C-Sat), sometimes a place for open-ended feedback from customers and loyalty metrics like customer churn data or renewal rates.
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