5 ways to drive sustainable, well-rounded agent performance through gamification
NICE inContact
JUNE 29, 2021
Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.
Contact Center eBook Gamification 
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Gamification in the Workplace: More Than Just a Contest
Playvox
JANUARY 30, 2024
One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? In a contact center setting, this can mean badges, a point system, and moving up to the next level when agents perform well. Why Gamification?
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Identifying And Cultivating Top Talent In Your Contact Center
Playvox
FEBRUARY 13, 2024
As a contact center leader, the top agents you hire, train, and manage are the clutch players. Compounding the challenges, the KPIs used by many contact centers don’t match organizational goals or business goals, affecting your contact center’s overall performance. The gamification software Kahoot!,
How to Manage a Remote Contact Center Now: 6 Best Practices
Playvox
OCTOBER 12, 2022
For many remote contact centers, it’s time to shift into a busier season, when the stakes are especially high for customer experience. Most people, including customer service agents, are ready for a restart, which makes now the perfect time for contact center leaders to revisit their remote work playbooks.
3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use
Playvox
AUGUST 15, 2022
Contact centers succeed or fail on agent performance. Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Recent research by Playvox sheds new light on the state of contact center remote work.
Seven technologies to improve customer service in SMBs
Vonage
OCTOBER 22, 2015
With more consumers turning to channels such as Facebook to complain about poor customer service, social media is a technology that has caused contact centers a great deal of concern. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Social media.
5 Ways Contact Center Managers Are Adapting to Remote Work
Playvox
SEPTEMBER 2, 2022
While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Our survey uncovered five ways contact center managers are adapting to remote work. That’s a dangerous disconnect. Leanne Y.,
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