Contact Center Mobile Customer Service Video 
UJET
OCTOBER 22, 2020
knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. So when a customer called asking for an order update, ByNext knew they absolutely had to deliver quick answers through a hassle-free process.
UJET
OCTOBER 22, 2020
knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. So when a customer called asking for an order update, ByNext knew they absolutely had to deliver quick answers through a hassle-free process.
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Brad Cleveland Blog
APRIL 17, 2014
Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more. Consider the sheer breadth of the mobile services many of us use daily: travel, banking, navigation, shopping, productivity, news, social, service and support, videos and photos, and communication, …
Brad Cleveland Blog
APRIL 17, 2014
Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more. Consider the sheer breadth of the mobile services many of us use daily: travel, banking, navigation, shopping, productivity, news, social, service and support, videos and photos, and communication, …
Brad Cleveland Blog
JANUARY 20, 2015
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Brad Cleveland Blog
JANUARY 20, 2015
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Brad Cleveland Blog
FEBRUARY 16, 2016
The post Developing a Mobile Customer Access Strategy appeared first on Brad Cleveland.
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