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Sure, but only if the customer gets treated right across the board — at any point, on any channel (even by that new chatbot your boss keeps mentioning). The answer is omni-channelcontactcenter solution that allows businesses to route interactions through email, chat, SMS, video and social channels seamlessly.
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As scores of attendees packed the impressive all-glass venue in Midtown New York a small group of thought leaders kicked it off with an early morning breakfast to discuss AI, chatbots, omni-channel, and analytics for contactcenters. Customers are also driving the demand for omni-channel communication. “We
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To show you can further improve the performance of your contactcenter, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.
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Our omnichannel and digital contactcenter solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Attention government agencies and BPO partners! CXperts is your go-to solution for improving citizen experience. Plus, we are a Minority Owned Business (MBE).
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Speaker: Laura Sikorski, Contact Center Consultant
Your ContactCenter today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your company is judged on how your staff relates to your customers on all channels. Our new world is multi-channel, omnichannel, cross-channel, and even channel-agnostic.
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