Uniphore

DECEMBER 17, 2021

Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan. 68% of members reporting a positive experience.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

NobelBiz

FEBRUARY 13, 2024

This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Among its standout features is the Preview Dialer.

Call Center 59

Call Center Self Service Software Contact Center 59

Seaton CX

MAY 24, 2023

We have baselines, benchmarks, and trends, arranged in reports and dashboards for easy consumption. AI analyzes every call to the contact center. According to an IDC white paper published in January 2022 , 87% of companies believe they provide an excellent customer experience—but only 11% of customers agree.

Metrics 59

Metrics Customer Experience Contact Center Average Handle Time 59

LiveChat

NOVEMBER 16, 2018

Forbes Magazine reports that businesses are losing $75 billion per year due to poor customer service. Content may be of many different types – blog posts, videos, white papers, case studies, and more. The contact center or call center is usually the most expensive cog in the customer service wheel for most companies.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45