Thematic

JANUARY 2, 2019

This leads to happy, loyal customers. In turn, your contact center will see an improvement with CSAT. Removing barriers that prevent exceptional customer service will lead to a more engaged service center. Leadership must be committed to improving and should regularly attend training, seminars and conferences.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Myra Golden is the founder of Myra Golden Seminars, LLC. Myra Golden.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Myra Golden is the founder of Myra Golden Seminars, LLC. Myra Golden.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130