NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully.

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Call Center Tips Virtual Call Center Management 52

NobelBiz

NOVEMBER 26, 2021

Measuring the performance of a contact center entails examining the efficiency level of each agent as well as the efficiency level of the various departments to guarantee that your contact center is performing. Naturally, having your contact center be as productive as possible is in your best interests.

Management 52

Management Contact Center Call Center Contact Center Software 52

ViiBE Blog

APRIL 26, 2021

Train your employees for customer satisfaction. Customer satisfaction should be the number one goal of your contact center. This reality underscores the need to invest in extensive training for your employees. Make sure your agents are regularly re-trained so that they remain up-to-date on the latest procedures.

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Tips Knowledge Base Virtual Call Center Contact Center 52

Magellan Solutions

APRIL 11, 2021

Running this kind of call center may also introduce small business operations that could potentially use your call center services. Virtual Call Centers. Even with the right tools, you would need to have a pool of trained individuals for it. . We have a team of trained call center support.

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ViiBE Blog

APRIL 30, 2021

While traditional call centers have existed for decades, they lack some of the features of face to face interactions. Contact centers have become more prevalent as more and more companies transition from traditional call centers to offer live chat and video support for their customers. Contact us!

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Video Customer Service Virtual Call Center How To 52

NobelBiz

FEBRUARY 22, 2023

This particular kind of work environment has enabled many businesses and contact centers to retain service continuity. However, it is not a walk in the park to integrate remote work in contact centers. If you wish to implement remote work in your Contact Center, your agents must have a teleworking-friendly home.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

This particular kind of work environment has enabled many businesses and contact centers to retain service continuity. However, it is not a walk in the park to integrate remote work in contact centers. If you wish to implement remote work in your Contact Center, your agents must have a teleworking-friendly home.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

ViiBE Blog

APRIL 8, 2021

The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center. This experience is affected by several factors, including processes, training, and technology.

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Call Center Experience Call Center Average Handle Time Virtual Call Center 52

ViiBE Blog

MAY 4, 2021

So, in concrete terms, what does FCR show you about your center? FCR stands for First Call Resolution. It is a key performance indicator for call centers and contact centers. It gives you an idea of how effectively your call center can solve a customer issue. What is the meaning of FCR?

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First Call Resolution Call Center Virtual Call Center Knowledge Base 52

LiveChat

NOVEMBER 11, 2016

The reports also suggest that the efficiency of contact centers have gone low and only 52% of customers were provided with a plausible solution on the very first attempt. Agent skill is a matter of training but when it comes to customer information, then the role of cloud hosted call centers is unavoidable.

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Customer Service Call Center Virtual Call Center First Call Resolution 60

NobelBiz

AUGUST 18, 2020

The call center can be a wonderful place to work in, full of positivity and great people. And in the contact center world specifically, things get even messier. Especially in a contact center, emotional intelligence plays an integral role in management. Don’t believe me? Efficient management is even rarer.

Call Center 52

Call Center Management Gamification How To 52

ViiBE Blog

MARCH 18, 2021

To calculate average handle time, you use the following formula: [(Talk time) + (Hold time) + (Post call work)] / Total number of calls. Average handle time’s use as a performance metric has continued as less phone-centric contact centers have become more prolific. What does AHT mean in text? Alternatives.

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Average Handle Time Call Center Virtual Call Center Knowledge Base 52

Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Intelligent virtual agents work to increase contact rates. Live agents who only speak with qualified leads avoid time wasted on voicemails, hang-ups, and dropped calls. Lead Generation Call Center. “For

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Call Center Self Service Social Media Omni-Channel 52

NobelBiz

JUNE 1, 2021

Your contact center serves as your company’s storefront. When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. Contact center as a service is abbreviated as CCaaS.

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