Course Related Topics 
Horizon CX
FEBRUARY 16, 2018
As with any training course or certification you are considering, you’ll want to do your homework to ensure it will provide you with the knowledge and skills to make you successful. The CX-PRO Course follows the D.E.A.R. Click here for more information or to register for an upcoming course: [link].
Horizon CX
JULY 15, 2019
My initial response and emotional reaction to that question was that I had taken many online courses over the last several years and honestly could not recall learning much of anything as a result. The experiential nature of that class would have never made the case for D&I if that had been an online course.
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Horizon CX
APRIL 6, 2021
The process of creativity was so interesting to me that I took a summer course with George and got to know him personally and thereafter invited him to bring some of his ideas around communication into the organization I was working for at the time. Avoid accusatory language that typically starts with the word “you.”
Horizon CX
APRIL 3, 2023
It’s not like they are the only ones doing this—different options of course, but everyone uses the same boring message. And of course, there’s also the standard message; “this call may be recorded for training purposes.” Are these calls ever recorded and, if so, does anyone ever listen to them for the stated and intended purpose?
Horizon CX
FEBRUARY 29, 2020
Of course, the sheer number of questions is not the only factor that influences the quality of a conversation. Of course, if the first question is too sensitive, you run the risk of offending your counterpart, so it’s a delicate balance, to be sure. More than 80 years later, most people still fail to heed Carnegie’s advice.
Horizon CX
JANUARY 6, 2020
When visiting amusement parks, roller-coasters in general never really drew me in and of course the “tower of terror” would have been completely out of the question. I had a total of nine bosses over the course of 17 years—that’s about one new boss every two years where I had to prove my value and worth repeatedly.
Horizon CX
OCTOBER 23, 2018
Of course, what you say when it’s your turn to speak also has an impact on the outcome of any discussion. Of course, there is room for both, but a good listener prioritizes the needs of the other. Once the ball was passed to that person, they and only they could speak at that moment until someone else requested the ball.
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