5 Keys to Solving the Root Causes of Support Tickets
GlowTouch
JULY 13, 2020
Of course, in order to eliminate those root causes you must first identify them, and then address them in the most effective way possible. By providing a quick tutorial to that subset of customers before disconnecting the call, agents were able to reduce “calls per event” by 16%, and customer churn by 6%.
Let's personalize your content