Myra Golden

JUNE 12, 2018

So, try to always speak in complete sentences with your customers. This fantastic tip comes directly from my Telephone Skills online training course , which is part of my customer service eLearning catalog. Learn more about our online classes and sample courses here.

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Tips Course Training Customers 71

Myra Golden

MARCH 27, 2018

I just finished recording a fully customized 14-module video course for a new client. My client’s biggest challenge was how to navigate through complex calls, like situations with ramblers and challenging customers. Online Training Customized For Your Company! Fast design process.

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Course Training Video Contact Center 63

Myra Golden

NOVEMBER 27, 2017

When you do, your questioning will not come across as an interview, or an interrogation and your customers will feel better about the interaction. If you need help giving your employees the telephone skills they need, you might want to check out my Telephone Skills eLearning course.

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How To Call Center Video Training 120

Myra Golden

MARCH 19, 2017

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Airlines 86

Airlines Customer Service Training Customers Training 86

Myra Golden

AUGUST 29, 2016

Let’s take a look…” If you make a statement similar to this and ensure your tone and body language send the same message, customers will feel your urgency and earnest and handling the problem from this point on will be easy as pie. Almost never is the problem the customer service professional is responding to their fault.

Customer Satisfaction 49

Customer Satisfaction Loyalty Policies Customer Service Training 49

Myra Golden

AUGUST 29, 2016

Let’s take a look…” If you make a statement similar to this and ensure your tone and body language send the same message, customers will feel your urgency and earnest and handling the problem from this point on will be easy as pie. Almost never is the problem the customer service professional is responding to their fault.

Customer Satisfaction 49

Customer Satisfaction Loyalty Policies Customer Service Training 49