Kustomer

JUNE 6, 2023

No matter which expectations you choose to prioritize in your CS strategy, it’s important to avoid getting overwhelmed by starting small and building from there. Here are seven key components to building a financial customer service strategy. Is your company meeting customer expectations?

Financial 98

Financial Company Customer Service Tips 98

Call Center Pros

NOVEMBER 12, 2018

Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules… We are in times when customers are empowered. The landscape of customer service is drastically changing.

Customer Experience 69

Customer Experience Multi-Channel Call Center Customers 69

Kustomer

MAY 13, 2022

Retaining customers costs less than acquiring new ones, and even a 5% increase in your customer retention levels can lead to a 25% or more increase in your profits. . The Foundation of Your Strategy. At the heart of all your interactions with customers should lie an efficient CRM (customer relationship management) system.

Feedback 89

Feedback Strategy Social Media CRM 89

Kustomer

NOVEMBER 3, 2022

Over the course of history, the typical support interaction has generally involved a customer reaching out to a business, typically by phone, and waiting in a support queue in the event of something going wrong. But in the world of customer service, timing is everything and proactive support can help.

Self Service 88

Self Service Effort Score Omni-Channel Chatbots 88

Storyminers

JULY 6, 2020

Over 140,000 people have taken one of his video-based training courses on LinkedIn Learning , including Leading a Customer-Centric Culture, Customer Service Foundations, and Working with Upset Customers. She is also a published author on customer service trends and best practices. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Over 140,000 people have taken one of his video-based training courses on LinkedIn Learning , including Leading a Customer-Centric Culture, Customer Service Foundations, and Working with Upset Customers. She is also a published author on customer service trends and best practices. Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130