How to Improve First Call Resolution, Reduce Call Volume & Accelerate Self-Help
Pointillist
MARCH 1, 2019
That adds up to 40+ days on hold for every person over the course of a lifetime! For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs.
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