ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat VS Phone Support Statistics.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Retently

APRIL 11, 2019

Intrusive to the user experience. Best Suited for: Transaction-related feedback – Low trust deficit businesses that support transactions, offer deliveries or other personal services, as for example banks, e-commerce stores, airlines, telecommunication providers, etc. Advantages and disadvantages of text surveys.

NPS 87

NPS Survey Multi-Channel Chatbots 87