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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Elevate Your Customer Service Experience Amazon.

NPS 208
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30+ Most Important Customer Service Skills to Delight Customers

ProProfs Chat

Prioritizing the company policy more than the customer is an example of poor customer service in today’s time. . Poor customer service is a big no, especially when it can risk a business its customers. Customer support is the gateway to business growth and development.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

After all, you can’t consistently deliver at such a high level — at every customer touch point — if only certain people are responsible for making sure it happens. For customer service training to make a lasting impact both inside and outside the organization, it needs to be grounded in process.