Understanding Negative NPS Score: Causes, Impact and Solutions
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. And that, of course, is bad news for any business – big or small.
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