AWS Machine Learning

AUGUST 30, 2023

Add curated Q&As and text passages to the knowledge base QnABot can, of course, continue to answer questions based on curated Q&As. Experiment (using the TEST tab in the designer) to find the best values to use for the embedding threshold settings to get the behavior you want.

Self Service 110

Self Service Contact Center Multi-Channel Knowledge Base 110

Optimove

OCTOBER 4, 2022

Of course, the ultimate goal of looking at emerging trends in the mobile app development space is to ensure you’re meeting rapidly changing user expectations and delivering a customer experience that they’ll never have to seek elsewhere (aka, with your competitor). The Medium PWA. Apps for foldable phones. Final thoughts.

Trends 52

Trends Competitive Advantage Transportation Entertainment 52

Inbenta

JUNE 30, 2021

Using Natural Language Processing , the chatbot, named Laura, is able to suggest different products and offers to TravelClub users, answer repetitive questions and escalate issues to a human agent whenever necessary. The manufacturing industry has the tendency to follow innovation trends at the slowest pace.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Currency Alliance

MAY 9, 2019

Of course, until a few years ago, there was no “mobility sector”. Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. I’ve been working on mobility solutions since 2012, when I was Group Director of New Ventures and Innovation at eDreams ODIGEO.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Both qualities, today, are synonymous with Apple’s brand image.

Examples 98

Examples Innovation Sports Social Media 98

West Monroe

JANUARY 23, 2022

The answer is nuanced, of course. Healthcare providers bounced back from the dramatic slowdown in elective procedures in 2020 and weathered pervasive uncertainty, in part thanks to massive spending by the federal government (and, of course, Herculean efforts by clinicians and nonclinical staff alike). Key Trends.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Retently

APRIL 11, 2019

Intrusive to the user experience. Chatbots provide an innovative approach to surveys that delivers high response rates and actionable feedback. Depending on how in-app NPS surveys are triggered, they can either improve survey responsiveness or decrease statistical significance. Non-intrusive.

NPS 87

NPS Survey Multi-Channel Chatbots 87