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10 Essential KPIs for Measuring Contact Center CRM Performance

NobelBiz

CRM (Customer Relationship Management) software is intended to assist you in managing your remote customer interactions more effectively. Managing entails not only establishing customer relations activities, but also monitoring their effectiveness, impact, efficiency, and profitability.

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Five Best Customer Retention Software Solutions for Customer Success

Totango

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool.

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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. There’s always something to be learned from your industry peers, especially if they enjoy the support of a large customer base.

Strategy 208
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9 Must-Have Integrations to Level Up Customer Success Software

ChurnZero

Use these essential integrations for Customer Success software to fully wield the power of your customer data and create more enlightened customer experiences. . Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database.

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How can contact centers achieve a 360-degree customer view?

NobelBiz

And with this information, contact centers can offer a more personalized service to their customers. One of the many approaches to achieve a 360-degree customer view is using a CRM system. Another approach to achieve a complete customer view is through data analytics.

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Studio Stories: How a full-service CX solutions provider manages omnichannel customer journeys

Talkdesk

Studio includes pre-built components that enable administrators to simply select and drop in contact center actions, such as a Salesforce data dip which collects context from the customer relationship management (CRM) database and uses that information to inform IVR responses, routing decisions or agent-customer interactions.

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Boost User Engagement with This Proven Playbook

SmartKarrot

Acquiring new customers is only half the battle in today’s extremely competitive market. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal. In this post, we explore how to boost user engagement with a proven playbook.