Retently

JANUARY 13, 2025

Whether your customers are reaching out via support tickets or navigating your website, the best tools offer flexible deployment options to meet them where they are. Integration with CRM and Helpdesk Tools Your CES tool needs to cooperate, not isolate. What Makes It Unique?

Measurement 116

Measurement Tools Effort Score Multi-Channel 116

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams.

CRM 96

CRM Sales Report System 96

Optimove

MARCH 19, 2025

Guide to Advanced Customer Segmentation Download Now >> FDJ Uniteds MarTech Transformation to Positionless Marketing Rachel Parker and Georgi Pepelyankov (FDJ United) shared how Optimove helped them transform their CRM strategy to Positionless Marketing, streamlining global marketing efforts and achieving measurable uplift in performance.

Connections 52

Connections Marketing CRM Banking 52

AskNicely

MARCH 16, 2017

Add to that, the fact that the data often ends up siloed in reports that then need to be imported into your CRM or automation platform to be of any significant use. You could even use HubSpot CRM to create a stage like ‘at risk customers’ within the sales pipeline. Beyond referrals. Target respondents.

NPS 150

NPS Survey Net Promoter Score Course 150

Optimove

FEBRUARY 1, 2024

Key takeaways: Just in time for ICE, the ultimate gaming event of the year – we’re bringing back the highly sought-after 10-minute lightning talks. In the past year, we’ve been delivering impactful talks at numerous events, and now, we invite you to join us for our latest talks on gaming.

CRM 69

CRM Sports Consulting Data 69

Esteban Kolsky

JUNE 5, 2018

Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. There were some good points made, and some good improvements to the story they will tell – and some of those points can even mean adoption from their customer base for SAP C4/HANA.

CRM 83

CRM Ecommerce Technology Customer Experience 83

CSM Magazine

JANUARY 21, 2021

According to a survey from Workbooks , the number of SMEs looking to adopt a CRM system rose by 16 percent from the previous year and a 30 percent increase from two years ago. Such a change has been driven by the need to have better information about their customers and to make it more readily available.

CRM 64

CRM System Survey Touchpoint 64

Optimove

MARCH 29, 2021

You need to treat customers in each group to separate promotions, offers, and communication frequencies to continue exciting them and adequately engage with them over time. The goal is to re-active your churned customers and bring them back to your platform to use your product or service. Behavior-Based. Automated Cycles.

CRM 52

CRM Strategy Measurement Analysis 52

Optimove

FEBRUARY 4, 2021

Do you know what the right ratio is between automated and non-automated campaigns for a healthy CRM Marketing strategy? From our experience, approximately 85% should only be automated, and the remaining should mix behavior-based campaigns, ad-hoc events, experiences, and more. But how do you even START? Build Automated Cycles.

CRM 52

CRM Strategy Marketing Measurement 52

Optimove

FEBRUARY 4, 2021

Do you know what the right ratio is between automated and non-automated campaigns for a healthy CRM Marketing strategy? From our experience, approximately 85% should only be automated, and the remaining should mix behavior-based campaigns, ad-hoc events, experiences, and more. But how do you even START? Build Automated Cycles.

CRM 52

CRM Strategy Marketing Measurement 52

Optimove

MARCH 25, 2021

Customer segmentation and realtime capabilities are two of the most mission-critical aspects of CRM marketing. Combined with our existing next-gen technology of AI-mapped CRM journeys, it provides brands with unmatched customer analysis, segmentation, and communication power. Personalized CRM Marketing at Scale.

CRM 59

CRM Data Ecommerce Brands 59

Optimove

MARCH 6, 2025

Leveraging Technology and Data Advanced CRM systems and data analytics, like Optimoves AI-powered customer modeling , help brands track and predict customer behavior to adjust campaigns dynamically based on individual preferences and journey stagesdelivering more personalized and effective marketing. #7.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

AskNicely

OCTOBER 1, 2018

Good software will allow you to segment data stored in your CRM, Help Desk, billing and accounting systems, and imported into your customer feedback software as custom fields. Most people already use software to manage their customer information and run marketing campaigns. What is the size of your customer base?

NPS 150

NPS Software Net Promoter Score Survey 150

InMoment XI

NOVEMBER 15, 2023

Data sources may include customer feedback, website analytics, CRM systems, and more. Ensure that you collect both quantitative and qualitative data, as this provides a well-rounded view of your customers’ experiences. Who Needs Customer Experience Analytics? Take this quiz to get started!

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

Comm100

OCTOBER 19, 2022

Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. It will allow you to be able to work quicker and smart, not only so you can produce more work but to serve the felt needs of your customers based on what they communicate with you. #7 Set Trigger Events.

Chatbots 246

Chatbots Omni-Channel Analysis Interaction 246

Esteban Kolsky

JUNE 5, 2018

Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. There were some good points made, and some good improvements to the story they will tell – and some of those points can even mean adoption from their customer base for SAP C4/HANA.

CRM 60

CRM Ecommerce Technology Customer Experience 60

InMoment XI

JUNE 22, 2022

What you use to customize the subject line will obviously depend on the data you have on the customer. However, you can also reference their most recent purchase if your CRM has logged it. Or a virtual event they attended. If Group A gets a higher open, a post-onboarding greeting works well for your new customers.

Survey 195

Survey Net Promoter Score How To Effort Score 195

Comm100

AUGUST 8, 2023

Multilingual support Multilingual chatbots ensure your agents can speak with a diverse customer base, no matter their language. This converts into more potential customers and improved customer experience. Omnichannel operations Customers don’t just expect support via a website.

Chatbots 145

Chatbots Omni-Channel Social Media Interaction 145

Method:CRM

APRIL 3, 2023

Through this blog post, you’ll answer the question, “How do CRM systems improve customer experience?” You’ll also learn some tips to get the most out of your CRM and improve your small business customer experience. What is a CRM? To answer the question, “How do CRM systems improve customer experience?”,

CRM 52

CRM Customer Experience Self Service Customer Journeys 52

Kustomer

DECEMBER 29, 2020

Whether it’s a similar unthinkable event that shakes the economy to its core, or simply a busy holiday shopping season overwhelming agents, organizations must be prepared to scale efficiently, at lightning speed. Customers Are People Too. We could all take a page out of their book.

Self Service 104

Self Service CRM Consumers Chatbots 104

GetFeedback

JULY 29, 2019

Surveying should not be a one-off event, and feedback can come from many different places. Your process needs to be generic enough such that it can handle all of the comments and concerns of your customers efficiently, on a regular cadence, from any source. The first is tracking which customer each piece of feedback comes from.

Survey 150

Survey Feedback How To Net Promoter Score 150

Optimove

APRIL 8, 2021

By combining Optimove’s multichannel orchestration engine with Attentive’s (an Optimove partner) channel growth and mobile messaging capabilities – you’ll grow your customer base, gather valuable information about them, and deliver the optimal message to each customer every time. How It Works.

CRM 52

CRM Multi-Channel Touchpoint Brands 52

ChurnZero

AUGUST 14, 2020

Use these essential integrations for Customer Success software to fully wield the power of your customer data and create more enlightened customer experiences. . Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database.

Software 87

Software Customer Success NPS Net Promoter Score 87

ECXO

AUGUST 21, 2024

Create Personalized Experiences Personalization is the golden touch in customer experience. To make every customer feel valued and special, you must: 1. Segment Your Audience: Divide your customer base into segments based on their behavior, preferences, and demographics.

Social Media 156

Social Media Touchpoint Net Promoter Score Effort Score 156

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. So, how do you do this?

Customer Success 104

Customer Success Net Promoter Score Effort Score How To 104

Comm100

APRIL 12, 2018

This level of competition has increasingly led companies to research for new ways to get customers while retaining their existing customer base as well. Customers, being more informed than ever due to technology, now expect a certain level of customer service at all times. Understanding Customer Experience.

NPS 170

NPS Measurement Effort Score Customer Experience 170

Optimove

FEBRUARY 6, 2020

We can’t be prouder to announce an especially significant milestone with the acquisition of Axonite , a leading mission-critical, realtime event streaming solution. This acquisition completes Optimove’s new data infrastructure, Optidata , providing our clients with access to a realtime customer data platform (CDP).

Marketing 75

Marketing CRM System Customer Care 75

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Invest in Customer Success.

Self Service 102

Self Service Customer Journeys Touchpoint Analytics 102

CSM Practice

APRIL 29, 2020

This new segmentation strategy is placed to ensure customer success teams are able to prioritize customer slew of stop-payment requests, discount asks as well as to effectively identify expansion opportunities. That’s a basic step without which, this whole exercise is doomed.

Strategy 75

Strategy Exercises CRM Customer Success 75

CSM Magazine

JULY 2, 2020

More than 90% of all global flights have been grounded; millions of holidays and events have been postponed or cancelled. We as customers have been demanding information, refunds and re-bookings, while businesses in this sector have been overwhelmed with contact from a customer base that has been angry, frightened and often panics.

Travel 98

Travel Entertainment Hospitality Customer relationships 98

CX University

JANUARY 2, 2025

If your competitors adapt faster to meet customer demands, you risk falling behind or being overstretched to keep up. Success hinges on meeting the expectations of an increasingly empowered customer base that demands immediacy, personalization, transparency, reliability, trust, and innovation.

Customer Journeys 52

Customer Journeys Customer Centricity Culture Innovation 52

Totango

APRIL 5, 2022

It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Customizing your survey with additional response fields. Branding your survey. Generating survey reports.

NPS 108

NPS Software Net Promoter Score Multi-Channel 108

Optimove

MAY 2, 2019

The question that I get asked the most from brands in the early stages of creating a CRM funnel, is “where should we begin?”. For instance, it would be great to get more new customers, but is it really worth it considering most of these new purchasers will churn immediately? Define the business’s weaknesses. Outline your funnel.

Marketing 75

Marketing CRM Analysis Comparison 75

SurveySparrow

JANUARY 8, 2020

Hubspot is a user-friendly CRM and email marketing tool that offers a lot of integrations to ease up the workflow. Since the Hubspot Email is integrated with Hubspot’s CRM, you can easily send personalized emails as per the audience behaviour. Pricing: Starts at $20 per month. #5 Pricing: Starts at $35 per month. #6

Tools 93

Tools Marketing CRM Software 93

Optimove

MAY 27, 2024

The CRM team needed to be able to understand the significance of customer behaviors so they could tailor campaigns, communications, and messages, and send them at the right moment on the right channel. Sports streaming giant DAZN (pronounced “da zone”) was faced with this very challenge.

Sports 52

Sports CRM Case Study Communication 52

Optimove

MAY 27, 2024

The CRM team needed to be able to understand the significance of customer behaviors so they could tailor campaigns, communications, and messages, and send them at the right moment on the right channel. Sports streaming giant DAZN (pronounced “da zone”) was faced with this very challenge.

Sports 52

Sports CRM Case Study Communication 52

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. Podcast sponsorships Sponsoring or participating in design-focused podcasts is a highly effective customer acquisition strategy.

Marketing 111

Marketing Social Media Advertising Tips 111