Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion.

Report 98

Report Trends Customer Success Self Service 98

Experience Investigators by 360Connext

JULY 24, 2019

Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out.

Customer Journeys 110

Customer Journeys Culture Customer Centricity CRM 110

ChurnZero

MARCH 25, 2022

If the data dump can’t happen live, save all written correspondence as a transition task in your CRM or Customer Success platform for future reference and review. Have the tCSM list all customer contacts and describe their personalities. to your CRM and/or Customer Success platform. Customer Success around the web.

How To 98

How To Touchpoint CRM Customer Success 98

Beyond Philosophy

NOVEMBER 25, 2021

Therefore, it would be best to remember that the specifications of products are essential, but they might not be necessary to the customer. . Of course, what is essential to the customer changes depending on the type of customer they are. Many times, what is most important to customers is emotional.

Hospitality 78

Hospitality CRM Insurance Travel 78

Blake Morgan

JULY 29, 2023

Among the top digital investments are customer relationship management (CRM) systems, AI, and customer analytics. Digital experiences make interactions more convenient for customers and allow them to fully experience a brand, regardless of the channel they use.

Customer Experience 52

Customer Experience How To Contact Center Customer Relationship Management 52

ShepHyken

OCTOBER 27, 2023

Transparent Pricing and Flexible Agreements Customers appreciate transparency in pricing and flexible lease agreements, so be sure to clearly outline the costs involved, including any additional fees for amenities or services.

Customer Experience 63

Customer Experience Sports Innovation Feedback 63

ChurnZero

MARCH 25, 2022

If the data dump can’t happen live, save all written correspondence as a transition task in your CRM or Customer Success platform for future reference and review. Have the tCSM list all customer contacts and describe their personalities. to your CRM and/or Customer Success platform.

How To 52

How To Touchpoint CRM Customers 52