ShepHyken

JUNE 22, 2016

The conference was everything about CRM (customer relationship management). So, what does improv have to do with CRM and business? Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. It had to do with improvisational acting.

Meeting 84

Meeting Wireless CRM Conference 84

ShepHyken

JUNE 4, 2018

Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. CustomerThink) Known in customer relationship management (CRM) circles as the “Godfather of CRM,” Greenberg suggests businesses are better off consistently meeting their customer’s expectations.

Customer Service 76

Customer Service Airlines CRM Social Media 76

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Read our post, 15 Top Customer Service Training Courses for Your Agents for Comm100 approved resources.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

Very Best Service

FEBRUARY 5, 2011

In customer service , even when you work in a restaurant, hospitality or the food industry, cheesy lines are best avoided. Irrespective of your own customer service definition, this simple notion should be included in all customer service training programmes Picture courtesy of Imaging Essence with our thanks.

Customer Service 40

Customer Service Customer Service Training Hospitality Customer Relationship Management 40

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Now available as an online/web-based training program!).

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Now available as an online/web-based training program!).

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

AUGUST 29, 2022

Make sure you take the time to train your employees on things like how to greet customers, handle customer inquiries, and process sales. You may, for instance, want to consider using a customer service training program like the one offered by The Jewelry Training Institute.

Customer Service 52

Customer Service How To CRM Tips 52

CSM Magazine

OCTOBER 25, 2023

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

ViiBE Blog

AUGUST 27, 2021

As part of this customer-centricity , start by implementing tools to improve communication with the customer and measure your performance. Several tools will help you accomplish this. By capitalizing on tools like CRM, co-browsing , and Remote assistance, you can create a robust framework to respond to and collect customer feedback.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

CSM Magazine

FEBRUARY 21, 2022

Offer driver training. Offer customer service training to all your truck drivers. Follow up with customers. Make sure you follow up with customers after they’ve received their shipment. Make sure you follow up with customers after they’ve received their shipment. Use a CRM system.

Tips 52

Tips Customer Service Company Transportation 52

ViiBE Blog

MAY 31, 2021

It can also include customer service training videos which help to institutionalize your company’s training processes. Zendesk and Salesforce customer relationship management tools both include knowledge bases in their software. In short, think of a knowledge base like a library of information.

Knowledge Base 52

Knowledge Base Self Service How To Video 52

CSM Magazine

FEBRUARY 12, 2020

Customers can go to various businesses, including online, to buy the same items you sell. If your company provides a better customer experience, consumers will stay. Customer service training is as crucial as learning job requirements and product information. Screen Share Software. Cloud File Sharing.

Customer Experience 52

Customer Experience How To Call Recording Poor Customer Service 52

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132