Talkdesk

MARCH 17, 2020

travel and tourism industry at least $24 billion in foreign spending alone. This developing crisis is wreaking havoc on contact centers who are now struggling to keep up with a sudden influx of inquiries and cancelations while simultaneously strategizing on ways to keep customers informed, engaged and loyal.

Contact Center 94

Contact Center Tourism Self Service Travel 94

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. He has expertise in journey mapping, customer strategy, and market analysis.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Leslie O’Flahavan.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

LoyaltyPlus

JUNE 12, 2022

Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Hotels can also load non-members into the FrequentStay database and leverage its CRM tools to engage with prospects and effortlessly expand the loyalty programme.

Hotels 40

Hotels Self Service Tourism Guest Experience 40

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Chip Bell is a world-renowned Keynote Speaker and Consultant on innovative service, customer partnership, customer loyalty, service leadership, and customer relationship management. She is an expert in Customer Experience, Customer Service, and Digital Transformation. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Magellan Solutions

FEBRUARY 24, 2022

Travel & Tourism. $ Ideally, the software should be able to work with your customer relationship management (CRM) system. We combine technology such as ACD, CRM, and IVR with agent skills to make sure that our agents have all the necessary tools, equipment, and knowledge to serve customers. .

Social Media 40

Social Media B2B B2C Sales 40