Optimove

JANUARY 20, 2025

Key takeaways: OptiLive is a new solution designed to empower sportsbook operators to execute CRM-powered live sports marketing at scale. Part of Optimoves Expanding CRM Marketing Capabilities OptiLive is part of Optimoves broader suite of CRM marketing tools for iGaming and sports betting operators.

Sports 75

Sports CRM Marketing Gamification 75

Vonage

APRIL 2, 2019

It can redevelop how your agents are able to interact with customers, give your different contact channels a greater sense of unity, and allow you to unlock the true potential of your customer relationship management (CRM) system. You can find out more in this on-demand demo here.

Omni-Channel 26

Omni-Channel Contact Center Social Media CRM 26

InMoment XI

OCTOBER 29, 2024

Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Personalization : Experiences tailored to customer profiles encourage loyalty. This is because they make customers feel understood and appreciated. How Do You Measure Customer Loyalty Analytics?

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

AWS Machine Learning

MARCH 14, 2025

In this post, we create a computer use agent demo that provides the critical orchestration layer that transforms computer use from a perception capability into actionable automation. This demo deploys a containerized application using AWS Fargate across two Availability Zones in the us-west-2 Region.

Groups 110

Groups Sports CRM Tools 110

Vonage

FEBRUARY 26, 2019

Fine—but what if you use Salesforce to manage your customer relationships? You and your customers get the advantage of truly personalized conversations—regardless of location, device or channel—and you can use Einstein AI analytics to optimize all your CRM, across all channels.

Omni-Channel 206

Omni-Channel Contact Center Chatbots CRM 206

InMoment XI

OCTOBER 23, 2024

Moreover, by handling repetitive analytical tasks, AI systems allow human agents to invest more of their time and energy into forging strong customer relationships by resolving more complex issues. AI-powered feedback analysis can also help your bank capture meaningful insights from customer data to improve CX strategy.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 22, 2024

Leverage automation to provide instant updates to customers, saving you time to invest in stronger customer relationships. A user feedback tool simplifies the collection and analysis of customer opinions. These integrations help your teams transform customer data into actionable insights. Sources Zendesk.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

Calabrio

MARCH 5, 2025

Voice of Customer (VoC) tools Listening straight to the insights that your customers themselves offer you is among the most powerful ways to improve CX. With a Voice of Customer analytics solution , you can gather VoC data from various channels (e.g., Are you ready to unlock the full potential of your CX data?

Analytics 130

Analytics Customer Experience Contact Center Effort Score 130

GetFeedback

OCTOBER 30, 2018

The problem is most companies with a customer feedback program are using traditional survey tools that offer an outdated user experience and solicit feedback at the wrong time, in the wrong place. Responses are also disconnected from their CRM platform, making it impossible to take proper action. Contact us for a demo and pricing.

Survey 103

Survey Feedback Omni-Channel Knowledge Base 103

Calabrio

MARCH 11, 2025

In essence, modern call center quality assurance is about creating a culture of continuous improvement, where every interaction contributes to a superior customer experience. It’s about leveraging technology and data to empower agents, optimize processes, and build lasting customer relationships.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

CloudCherry

DECEMBER 23, 2019

Request a demo. The post How to tie Customer Success into your CEM program appeared first on CloudCherry. SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused.

CEM 195

CEM Customer Success How To Return on Investment 195

Kustomer

SEPTEMBER 1, 2023

For financial services organizations in particular, building trust with customers and providing them with human-first customer service makes a significant impact in garnering loyalty and repeated use of products and services. What Are the Benefits of Switching to a Modern CRM for Financial Services?

CRM 91

CRM Financial Chatbots Omni-Channel 91

Totango

JANUARY 29, 2019

We’re living in the age of the recurring revenue business, and in this increasingly digital economy, enterprises succeed by nurturing customer relationships over the entire lifecycle. Do it right and customers will stay with you for years. A Traditional Customer Relationship Management System: Features and Limitations.

Customer Relationship Management 55

Customer Relationship Management CRM Customer relationships System 55

InMoment XI

MARCH 23, 2025

It pulls data from touchpoints like social media, chatbots, emails, customer feedback, customer relationship management (CRM) tools, and interactions with customer support, marketing, and sales teams, providing insights into customer intent, sentiment, pain points, and patterns.

Data 195

Data Touchpoint Effort Score Chatbots 195

InMoment XI

JUNE 7, 2024

Integration with CRM Systems: Seamless integration with your existing customer relationship management (CRM) system enhances the effectiveness of your reputation management efforts. See what we can do for you by scheduling a demo today. References Stayntouch. How Online Reviews Impact Hotel Revenue.

Hotels 195

Hotels Management Social Media Hospitality 195

InMoment XI

OCTOBER 4, 2024

Managing this experience through a customer-centric approach can help businesses strengthen their customer relationships for long-term success. What is Customer Experience Management? To grasp customer experience management, it’s essential to first understand customer experience itself.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Calabrio

MARCH 5, 2025

Customers who have their issues resolved quickly and efficiently are significantly more likely to report high satisfaction levels, driving up overall CSAT scores. By prioritizing FCR, you prioritize delivering a seamless and hassle-free customer experience, which is essential for building strong customer relationships.

First Call Resolution 100

First Call Resolution Examples Contact Center How To 100

CloudCherry

JULY 10, 2019

Customer experience (CX) is one of the most important contributors to building customer loyalty and fostering long-lasting customer relationships. And in most cases, it is tied very closely to good customer service. Request a demo.

Self Service 231

Self Service Customer Experience Customer Service Chatbots 231

InMoment XI

SEPTEMBER 9, 2024

Essentially, a customer experience consultant dives deep into your customer interactions, analyzes data, and helps you craft strategies that not only meet but exceed customer expectations. It’s about making sure every interaction adds value and strengthens the customer relationship.

Consulting 195

Consulting Customer Journeys Customer Experience ROI 195

BirdEye

MARCH 3, 2025

Proactive: Leverages customer data and automation to anticipate needs and personalize engagement. Relationship Transactional: Emphasizes immediate sales and conversions. Relational: Focuses on building long-term customer relationships and loyalty. Watch the Free Demo Now.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. And its deeply connected to how, when, and why customers engage. Its dynamic. Its predictive.

CRM 52

CRM Fashion Exercises Groups 52

Integrity Solutions

MARCH 11, 2025

Increased competition, shifting customer expectations, market volatility and other uncertainties mean there is always both an opportunity and a need to keep improving performance—among individual sellers and at the sales team level—to drive higher revenue, build stronger customer relationships and gain more market share.

Sales 52

Sales How To Metrics Training 52

NICE inContact

OCTOBER 18, 2019

In addition, companies frequently need to intelligently route other interaction points such as web form submissions, CRM case objects, tech support tickets, etc. For optimal customer experiences and operational efficiency, businesses need all these contact methods available in a single engagement. Why do businesses ask us to do this?

Contact Center 120

Contact Center CRM Omni-Channel Fashion 120

BirdEye

MARCH 3, 2025

Proactive: Leverages customer data and automation to anticipate needs and personalize engagement. Relationship Transactional: Emphasizes immediate sales and conversions. Relational: Focuses on building long-term customer relationships and loyalty. Watch the Free Demo Now.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

Optimove

NOVEMBER 26, 2024

Many CRM programs, especially post-purchase journeys, often begin with a single channel. Six-Month Roadmap Example: Month 1-2: Migration to the new CRM platform and foundational email program setup. Month 3-4: Initial analysis of email performance and customer segmentation. For more insights, contact us to Request a Demo.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

SurveySensum

OCTOBER 2, 2024

Customer Experience Management vs. Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. Why CRM Matters?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer relationships Customer Journeys 52

SurveySensum

DECEMBER 27, 2024

Analyze customer interactions across touchpoints, personalize their journeys, and turn insights into impactful actions to grow your business with SurveySensum! Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 5.

Technology 52

Technology Call Center Customer Satisfaction CRM 52

Optimove

MARCH 11, 2025

Implementing AI for Predictive Personalization AI-driven customer relationship management ( CRM Marketing ) platforms enable brands to unify first-party data, automate personalization, and drive measurable business growth. learn more about Positionless Market, go here.

Trends 52

Trends Social Media How To Analytics 52

Optimove

MARCH 4, 2025

It combines customer relationship management (CRM) data with live sports feed data to deliver real-time, personalized messages at the most crucial moments. Personalization (Always) Matters OptiLive leverages CRM data, including player interests, betting history, and preferred sportsto ensure every message is relevant.

Sports 52

Sports Tips CRM Customer Relationship Management 52

BirdEye

JANUARY 16, 2024

Chaos would ensue, with dissatisfied customers and a disorganized staff. Here, a CRM integration would help, acting as the essential communication link that ensures everyone in the restaurant is on the same page. In this comprehensive guide, we will explore CRM integration in depth. Table of contents What is CRM integration?

CRM 59

CRM Management Social Media Customer relationships 59

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

Marketing 52

Marketing CRM Loyalty Programs Omni-Channel 52

Optimove

JULY 22, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. The CRM Marketer Evolution’s Curve Guide Download Now >> 2.

CRM 52

CRM Tips Strategy Marketing 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

CRM 52

CRM Social Media Omni-Channel e-support 52

BirdEye

DECEMBER 11, 2024

They enable higher volumes of customer interactions, seamless integration with enterprise CRM systems, enhanced coordination, and much more. It allows businesses to automate interactions, manage customer relationships, and streamline workflows efficiently. Watch the Free Demo Now.

Communication 52

Communication Software Multi-Channel Social Media 52

Method:CRM

FEBRUARY 8, 2019

However, when you use your customer relationship management (CRM) system in conjunction with your influencer relationships, this powerful combination can transform your marketing efforts. Top CRM strategies for optimizing influencer marketing campaigns. Instead, consider leveraging your existing CRM software.

CRM 63

CRM Marketing Social Media How To 63

Retently

SEPTEMBER 3, 2024

Now, let’s explore the types of surveys we’ve leveraged over time to make informed decisions and strengthen customer relationships. To capitalize on this moment, we deploy a Post-Demo Call Survey to capture immediate feedback from prospects while their experience is still fresh.

B2B 152

B2B NPS Effort Score Survey 152

InMoment XI

SEPTEMBER 3, 2024

Earn a Higher Share of Wallet Conversation analytics can help businesses earn a higher share of wallet by providing insights into customer satisfaction and loyalty. By analyzing customer interactions, businesses can identify opportunities to upsell, cross-sell, and provide personalized recommendations.

Analytics 195

Analytics Data Social Media Average Handle Time 195